If an item was temporarily low in stock, it may have been shipped separately from a different warehouse. This is why it may arrive later than the rest of your order.

Thank you so much for your patience, and we sincerely apologize for any confusion caused.
If you need anything else at all, we’re always here to help.

If your order has not arrived after 10 working days from dispatch, please contact us at: customer@ava-delora.com

Each locket necklace comes with a 45 cm chain (with clasp).

Each Ava Delora Locket Necklace also includes a free extra chain, allowing you to enjoy two different styles.

You can explore our chain styles here:
https://ava-delora.com/collections/ava-delora-chains

Please note: Free chains can only be added during the original order.

Sorry for any inconvenience — we’re here to help.

Please send us clear photos or videos showing the issue.
Kindly make sure to take all charms out of the mesh bag when checking your order, as some charms are quite small. Please inspect the bag carefully.

Once we’ve reviewed the photos or videos, we’ll be able to assist you further and ensure your return or refund is handled properly.

Please send all photos or videos to:
customer@ava-delora.com

For any other questions or assistance, please contact us at:
customer@ava-delora.com

Warm regards,
Ava Delora